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All Energy, Inc. products that are purchased directly from Energy, Inc. are guaranteed a full refund (less shipping costs) if Return is initiated within 30 days of original ship date.
If, for any reason, you wish to return a product, please follow the steps outlined below:
Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by submitting a Support Ticket by clicking the following link: Support Ticket.
You will be asked to provide the following information when filling out the Support Ticket: Your name, product being returned, reason for return, daytime telephone number and e-mail address.
Verify that all merchandise is in the original packaging, and that all components, manuals, cables, and accessories are included. Once you have received your Return Authorization, ship using a "traceable" ground shipping method to:
Energy, Inc. RETURNS
648 Marina Drive
Charleston, SC 29492
Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. Packages without a Return Authorization # WILL BE REFUSED AND RETURNED TO THE SENDER.
To avoid a return, we recommend that you check the product specifications to confirm that the system you wish to order will work with your electrical service.