Frequently asked questions.  We have the answers.

TED has internal memory that stores the following amount of data (it does not require connection to a computer):

Second data = 60 minutes
Minute data = 24 hours
Hour data      = 8 days
Day data        =  34 days
Monthly data   = 1 year
Once a field becomes full it replaces the oldest record with the most recent

Yes!    All data can be exported with Footprints Software at any time. The data will export to a CSV (Excel) file. 

Yes!   There are several ways to do so. The most simple would be our free cloud service called TED Commander. We also have mobile apps (iOS and Android) to view real-time data on your mobile device!

Yes!    Our TED systems will work in most countries worldwide.   If our web store is unable to process your order, please send an inquiry to support3@theenergydetective. com and we'll be happy to assist.

Yes.    TED is certified to UL Standards in the US and Canada, as well as CE certification worldwide.

All TED systems measure true RMS Voltage and Power Factor - increasing the accuracy of the system. TED is calibrated at the factory to be accurate to within 2%, however, you will find that TED is generally closer to 1%.

TED Spyder – Using the TED Spyder, monitor 8 individual circuits (in addition to the entire load of the home/business). A TED system can accommodate up to 4 Spyders (32 individual circuits).    Each leg of the Spyder is logged independently.   See more details of the TED Spyder under the PRODUCTS tab above.

Use your mobile device (iOS or Android) – Because TED displays 1-second data, instantly see how much an individual device/appliance uses when it is turned off/on or whether it is plugged/unplugged.

In most instances, TED-data is accessible on a LAN (local area network) via a router connection, so no one outside the home/business can view the data.    If you choose to view data remotely, the TED system can easily be password-protected for remote viewing.  The data-transmission is encrypted.   The data will not be viewable by anyone without your security credentials.

There are no subscription fees to receive energy-alerts (nearing a budget, exceeding Demand, rate change, etc).    TED Advisor is a great, free TED-tool to automatically send you Text Messages and/or email alerts at user-defined parameters.

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