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Frequently Asked Questions

Are you ready to view your TED data remotely? Instead of port forwarding, you can alternatively connect TED to your router and use one of the third party applications listed below. Internet service is required.


TED Basics

I'd like to collect historical data on my home's electricity usage. How much data does TED store?

TED's Gateway stores up to 10 years' of data. The following amount of data is stored for each increment listed below:

Second data = 60 minutes
Minute data = 48 hours
Hour data = 90 days
Day data = 2 years
Year data = 10 years

All data is exportable through Footprints Software at any time. The data will export to a CSV (Excel) file. You may export data as often as you'd like.

I want to install TED in my vacation home, but I don't have a permanent computer set up. Do I need a computer to use TED?

A computer is needed to set up TED initially, to enter utility rates and to customize your system. After setup, a computer is not required. You may view your TED data in real-time on the optional wireless Display, or if you didn't purchase the Display, simply connect your laptop/computer to the TED Gateway via Ethernet and view the real-time and stored data. The software is embedded on the TED Gateway.

I want to view more than my overall usage. How can I monitor an individual appliance?

There are three ways to monitor an individual device/appliance.

i. Use the optional wireless Display – Using the handheld Display, instantly see how much an individual device/appliance uses when it is turned off/on or whether it is plugged/unplugged.

ii. Create a Load Profile in Footprints Software – Using the Load Profile Wizard, you can create a software-based load profile for up to five devices/appliances. Large, single-stage loads (water heater, electric oven, some HVAC systems) can be profiled to be detected in software that will then provide an additional bar graph displaying the approximate time-of-use and associated cost. (Multi-stage loads require a dedicated MTU to be used in conjunction with the software.)

iii. Purchase an additional MTU/CT set – If the device you are trying to monitor is on its own breaker/circuit, you can purchase an additional MTU/CT to monitor the individual breaker. In Footprints software, you will be able to view and monitor the device independently from your overall electricity usage. You can use the additional MTU/CT in conjunction with the Load Profile feature to display time of use and the cost associated with each per power cycle on multi-stage loads.

I'm concerned about privacy. Who can view my data?

The TED system can easily be password-protected for remote viewing. The data-transmission is encrypted as well. The data will not be viewable by anyone without your security credentials.

I am concerned about the accuracy of my electricity bill each month. How accurate is TED?

TED is calibrated at the factory to be accurate to within 2%, however, you will find that it is generally closer to 1%.

I want to use TED Advisor to receive real-time text messages/email alerts. Are there any monthly/subscription fees or any additional charges to use TED?

TED Advisor is a great tool to use to stay within a budget, or to avoid exceeding a user-defined parameter. There are no subscription fees for using TED Advisor. However, your mobile phone service provider may charge you for Text Messages.

Order / Shipping

I am ready to buy TED. How do I purchase a TED?

Please visit our TED store or one of our distributors located throughout the US and Canada.

I purchased a TED from your Website. What happens now?

You will receive an email confirming your order. All online orders are typically processed within one business day. When your order is processed and shipped, you will receive a confirmation email with your invoice and tracking information.

I want to make sure my TED arrives quickly and safely. How do you ship orders?

All TED solutions are individually and carefully packaged. All domestic US orders are shipped via FedEx. When placing your order you will be given the option to select delivery-time via FedEx. You will receive a confirmation email with tracking information as soon as your order is shipped.

I need TED as soon as possible. Is there any way to expedite my order?

All orders are typically shipped within one business day of purchase. To ensure that your TED arrives as soon as possible, you may choose Overnight or 2-day shipping (additional shipping fee may apply) to receive your order quickly.

What is your warranty and return policy?

Energy, Inc. has a one-year limited warranty, which can be viewed here. Energy, Inc. accepts returns within 30 days from date of purchase for any order placed on our Website. Energy Inc will accept returns only with a Return Authorization code. All components must be in new condition in their original packaging. Once you have received your Return Authorization, package the TED system securely. Upon receiving TED, Energy Inc. will inspect your return and provide you with a full refund (less shipping fees). Credit will be issued to the original credit card used to purchase the unit.

Technical Support

I lost my Installation Guide included in my TED package. Can I find one online?

Absolutely! All support materials, including interactive videos, pictorials, and documents can be found on our Website under the "Support" heading.

I read through all of your support material, but it appears that I'm still having a problem. How do I get my issue resolved?

If you have not been able to get your TED system installed and running, we're here to help! You can submit an electronic ticket via our Support Ticket System, or you can visit a community of fellow TED users on our Online Support Forum. They are generally VERY helpful!

Monitoring with TED

I just installed TED and I'm excited to view real-time electricity data! Do you have any tips on how to get the most out of my TED?

We're glad you are enjoying your new TED system. We recommend that all TED users watch our "How to Save with TED" Video – it provides some great tips on how to lower your electricity bill. Some of our top tips include:

  1. 1. Create load profiles on Footprints Software for up to five of your largest energy hogs.
  2. 2. Download one of our Third Party Apps to view your electricity data remotely.
  3. 3. Consistently check your History and Graphing tabs in Footprints software to pick up on trends and unique spikes of your electricity usage.
  4. 4. Perform your own energy audit with the wireless display to get a general idea of how much electricity certain appliances cost to operate.
  5. 5. Set up TED Advisor to receive real-time text message/email alerts.
  6. 6. Teach your whole family how to use TED so that everyone is in on the savings.
  7. 7. Place the wireless display in a common area, such as the kitchen or family room, to serve as a constant reminder of how much electricity is being used.

My utility just notified me that they are changing my rates. How do I insure the dollar amount on my TED is accurate?

Setting up utility rates with TED is quick, easy and very intuitive! Simply open your Footprints software, go to Utility Rate Wizard, and update the new rates by following the guide. TED will instantly update and begin showing dollar amounts based on the new rates.

Will TED work in a 3-phase environment?

The TED 5000 series is designed for 120/240V electrical service (typically found in North America). TED5000 will not accurately measure 208/120V which is derived from 3-phase service, TEDPRO would be required for this type of service. .

Future Products

I really like TED in my home, and think this would be a great addition in my office. Does TED work with three phase/commercial systems?

Yes! After many years in planning, engineering and testing, we do finally have a 3-phase commercial TED available.

I really love the idea of TED, but I live in Europe. Is Energy, Inc. planning on developing an international version of TED?

We appreciate your interest in TED! Energy, Inc. is developing an international version of TED that should be available by the end of the 1st quarter 2013. Please continue to check our Website for frequent updates.