Most Common Issues for TED Pro Series

Issue 1 - Can't access Footprints

A quick PDF to help you display TED Footprints.

Issue 2 - Not getting any readings

A quick PDF to help you display energy data

Issue 3 - Readings are Negative

A quick PDF guide to reversing positive/negative numbers.

Issue 4 - Don't think my readings are accurate

A quick PDF to help you confirm accuracy.

Issue 5 - Spyder isn't reading correctly

A quick PDF guide to confirm Spyder readings.

Issue 6 - History stopped recording

A quick PDF guide to confirm History data.

Issue 7 - Projected cost doesn't match utility bill

A quick PDF to help you match TED with your Utility Bill.

Issue 8 - Firmware help / Release Info

A quick PDF guide to resolve Firmware questions

Still need help? Get answers quickly.

For the fastest support, contact our support team directly by filling out a support ticket.

Most Common Issues for TED 5000 Series

Issue 1 - Not getting any readings.

A quick PDF to help you solve powerline carrier communication issues (PLC).

Issue 2 - My readings appear inaccurate.

A quick PDF to help you solve accuracy issues.

Issue 3 - Not sure my MTU is installed correctly.

A quick PDF to help you ensure your Measuring Transmitting Unit (MTU) is correctly installed in the panel.

Issue 4 - Can’t access Footprints

A quick PDF to help you connect to Footprints Software.

Issue 5 - Wireless Display is showing zeroes. Display isn’t working.

A quick PDF guide to getting your display to work correctly.

Still need help? Get answers quickly.

For the fastest support, contact our support team directly by filling out a support ticket.